(Headings are for convenience only and shall not affect their interpretation)
The words “Agreement” “Contract” “Package Agreement” mean the Agreement between Us the travel provider as per the Agreement and You and/ or any other persons named on the Booking Form/Agreement.
The words “Booking Form” mean the form on which booking details are submitted to Us or are recorded on by Us.
The words “Us”, “We”, “Our”, “The Company” or “The First Party” will refer to the travel provider whose details including business address is on the Agreement/Booking Receipt.
The words “The Customer “, “You”, “The Pilgrim”, “Your”, “Yourself”, “Lead Passenger” or “The Second Party” will refer to the person(s) entering into the Agreement.
The word “Mahram” means the male relative (Husband, Brother, Uncle, Son, Nephew, Grandfather) which will accompany a female/child family member.
The words “Force Majeure” are unforeseeable circumstances that prevent someone from fulfilling a contract.
The words “Group Leader” will refer to a representative appointed by the Company.
The words “Your Party” “Your Group” will refer to all individual listed on the Booking Form/Agreement.
The words “Booking Agent” refers to a travel agent or other company, organisation or person who is acting as an intermediary to handle Your bookings and payments.
“Third Party Services”, “Third Party” is referred to services provided to You by companies, organisations, groups or individuals other than Us.
If any part of these Terms and Conditions are inconsistent with the Agreement, the Agreement shall take precedent and supersede these Terms and Conditions. The Booking Form shall not form part of these Terms and Conditions nor the Agreement unless expressly stated verbally or within the Agreement itself.
A contract is formed for the relevant Hajj Travel package when:
Our booking Terms and Conditions listed below should be read in conjunction with Your Agreement with Us, please read them carefully as they set out Our rights and obligations to You as Your travel provider. By booking with Us, You, the Lead Passenger named on the Booking Form/Agreement confirm that You are over 18 and have the full legal capacity to enter into a legally binding Agreement. You furthermore confirm that You have full authority on behalf of all persons detailed on the Booking Form/Agreement to enter into a legally binding contract on their behalf.
You hereby confirm that:
We endeavour to ensure that all Our information and prices both on Our website and Our literature is accurate and up to date; however occasionally changes and or errors may occur and We reserve the right to correct Our prices and any other details in such circumstances without any notice at any time. You must check the current price and all other details relating to the arrangements that You wish to book before Your booking is confirmed. If payment for a booking is made with an incorrect price/information, then We reserve the right to cancel any booking and refund any money in respect of the same.
Please note changes in fees (including fuel costs, dues, taxes, fees such as landing taxes or embarkation/ disembarkation fees at ports/airports, transportation costs and exchange rates) and /*services mean that the price of Your travel arrangements may change after You have booked Your package we will notify You of this within a reasonable time.
We will organise Your Visa application and that of any person(s) travelling in Your Party. We may require Your passport before 3 working days for varying lengths of time in order to obtain a visa on Your passport. This will be discussed with You at the time of completing Your Booking Form. We cannot give accurate guidelines as to processing times.
In order to ensure fast and accurate processing of Your visa, please make sure of the following:
You acknowledge that certain parts of the services will be provided to You by Third-Party suppliers, for example certain transport and accommodation may be Third-Party Services. Such services include, but are not limited to, all transport within Saudi Arabia, quality and location of the tents provided in Mina & Arafat, each of which is provided and controlled by the MoHU. These Third-Party Services may be provided in accordance with their own Terms and Conditions which will not form part of Your contract with Us. We exclude all liability in respects of all Third-Party Services.The Pilgrim is responsible for Ensuring of payments are credited to company account & they should indemnify the company for any financial loss due to payment reversals. Rates & Hotels are subjected to availability it may subject to Changes.
When applicable, Your Booking Agent is any travel agent or other company, organisation or person who, without being a party to the contract between You and Us, is acting as an intermediary to handle bookings and payments for the package which You book with Us. Please note that We cannot accept any liability for the acts, omissions or representations of any Booking Agent. Please note any Terms or Conditions which the Booking Agent has given to You does not incorporate into Our Agreement/ Terms or Conditions or form any part of the same and in all cases Our Agreement/ Terms or Conditions shall take precedent.
Your Hajj travel package with Us shall consist of Your visa, accommodation and flights to and from Saudi Arabia where applicable as per the Booking Form/Agreement. The purposes of these services are to allow You to complete the holy pilgrimage of Hajj in Saudi Arabia and as such You accept that this is a religious pilgrimage and in no way a leisure holiday of any sort. You make Your booking with Us being completely aware of this.
Due to the large number of pilgrims in Saudi Arabia for the Hajj pilgrimage, the cities and towns are overcrowded. This often affects public services, transport and accommodation within the country. You hereby accept that the services are at all times dependent on the MoHU and Saudi Arabian authorities over which We have no control. Visiting Rawda Sheriff is Strictly subject to Availability. Book appointment well in advance for your visit to Riyalul Jannah before your trip to Madina
Pilgrimes with any difficulties shall be accompanied by a healthy responsible person for the whole hajj season.In Makkah (haram sheriff only) wheelchair might be available for the cost of your own rest of the places individual hajis should bring there Wheel chair with a healthy accompanied person. No Refund is Available for pilgrims fails to join , discontinue or miss out on services Travelling with the Group.
Any pilgrim having chronic diseases shall inform us in writing along with the medical fitness Certificates to the company for their verification & acceptance.
You are asked to stay with Your Group at all times when travelling unless told otherwise by the Saudi authorities. All messages and documentation will be communicated to You through Your Group Leader..
When You arrive into the KSA, before being allowed access on to the buses provided by the MoHU, You (or Your Group Leader on Your behalf) must give Your passports to the Saudi authorities for safe keeping when requested to do so. Please note that this is a stipulation of the MoHU and it is not something over which We have any say or control. We cannot accept liability for any loss or damage to Your passport whilst it is in the possession of the MoHU. You accept that failure to provide Your passport to the authorities when requested to do so will mean that You will not be allowed to board onto the buses to continue on Your journey. We will not accept any liability in these circumstances and no refunds or payment of any kind shall be given.
Where You are on Hajj, Your itinerary will be governed by the Islamic calendar, the Saudi authorities and the MoHU. Therefore, Your itinerary is subject to change at all times and You confirm that We cannot accept any liability in these circumstances. Furthermore, due to the nature of Hajj pilgrimage, Your itinerary is on a very tight schedule, where told by Your Group Leader and or itinerary You must ensure that You are at all departure points at the times specified in order to commence the next stage of the pilgrimage. Failure to be present at the departure points at the times specified means that the group may leave without You and We cannot accept any liability for this.
We provide Indian /Inter-National Buffet in Aziziyah. Breakfast, Lunch & Dinner are served at the restaurant Inter National / Continentel Buffet System in Makkah & Madina Hotels.
Our group will be accompanied by a highly qualified and well experienced AALIM Every day our aalim will preach beside the knowledge of performing the various rituals for Haj, he is also well- versed in all other minute requirements with the entire experience, such as the historical significance of the place, food, local do’s and don’ts, etc.
Please note all accommodation is shared and is of economy standard (unless otherwise agreed in writing). Any star rating is not provided by Us and any information You find online or on Our literature is not endorsed by Us and the same is for guidance only. You accept that accommodation may be of a lower standard than that expected. If You wish to share accommodation with Your husband, wife or family, a request must be made before You enter into a contract with Us and the same must be agreed in writing at the time of the Agreement, failing which accommodation will be allocated at Our discretion. Please note a supplementary payment towards Your accommodation may incur for any changes or special requests made by You.
During Hajj accommodation maybe segregated and communal and whilst We will make efforts to place You with Your Group, We cannot make any guarantees about this and accept no liability in the event that You are not placed in the same room/floor/building as them. Every pilgrim for Hajj must make their own private arrangements for receiving their visitors in Saudi Arabia. Visitors will not be permitted to stay at pilgrim’s hotels during nights, nor will meals be provided for them.
During the five days of Hajj only, accommodation in Mina and Arafat are in the tents provided by the MoHU. The tents of Mina and Arafat are provided on a sharing basis. Men will be with men and women will be with women. Please note that no Hajj Company has any control of its location and allocation of tents in either Mina or Arafat. During Hajj only please note that there will be no tents provided in Muzdalifah and You are responsible for making Your own sleeping arrangements.
We cannot accept any liability for any delays in Your flights to or from India whether the cancellation or delay is caused by adverse Weather Conditions, re-scheduling of times by the airline, industrial action and an act of God or entry denial’s otherwise. During Hajj there will be times when there will be long delays mainly at airports, Hajj camps and during coach transfers due to the enormous amount of pilgrims in Saudi Arabia. We do not accept any liability for any such delays. We shall not be liable for any delay/failure in You performing Your Hajj rites from circumstances beyond Our control.
It is Your responsibility to ensure that You and Your Party are at any meeting points at the relevant time. This applies to check In/Out procedures, outgoing and ingoing flights, any internal transportation and any excursions organised during the travel package.Bus services Strictly subject to availability.
Transport within KSA is provided by, controlled and governed by the MoHU and We have no control over this. Transport might be delayed or changed at little or no notice and You accept that We have no control over such delays or changes nor can We accept any liability for this. Furthermore, You accept that the road network system in Saudi Arabia is developing and its infrastructure may not be as You are accustomed to within the India.
The actual timing of Your flights and information relating to the flight will be on Your ticket which will be dispatched prior to travel which may include You receiving the ticket on the day. It should be noted that airline times and details for the flight may change even after a ticket is dispatched, if this occurs, We will contact You as soon as possible. Any changes in the flight which are out of Our control will not be Our responsibility and We shall not be liable for the same.
Please note that, in accordance with Air Navigation Orders, in order to qualify for infant status, a child must be less than 2 years of age on the day of its return flight. Children aged 2-11 may not may not be offered a discounted ticket price at the airlines discretion. If that is the case, We will notify You accordingly before confirming Your booking.
If You or any member of Your Party misses Your flight or other transport arrangement, it is cancelled, or You are subject to a delay of over 3 hours for any reason, You must contact Us and the airline or other transport supplier concerned immediately. We shall not be responsible for this however, we endeavour to do Our best to assist where We are able to nothing that additional charges may apply.
A delay or cancellation to Your flight does not automatically entitle You to cancel any other arrangements even where those arrangements have been made in conjunction with Your flight. We cannot accept liability for any delay which is due to any of the reasons which include the behaviour of any party member on any flight who, for example, fails to check in or board on time.
We are not responsible for excessive, loss or damaged luggage, or for any personal belongings including cash, passports, phones and bank cards etc carried by You. It is Your complete responsibility throughout Your journey. This includes air transfers, bus travel etc. We will not take any responsibility for safeguarding the property of individuals at any time during their journey nor for any loss or damage of any property.
Luggage allowance is as per the airline rules and conditions and We are in no way responsible for this. It is Your duty to check for baggage allowance and ensure that You are carrying permitted items as per the airline/airport rules and regulations.
We do not include laundry services in our packages so use of a Hotel laundry service or a Third party is at your discretion. We are not responsible for loss, damage or alterations to your clothes.
When You book a Hajj Travel package with Us, You accept full responsibility for You and Your Party. If We or any other person of authority is of the reasonable opinion that You or a party member is behaving in such a way that is causing danger, distress, upset or damage then We reserve the right to cancel the package in respect of the person/party concerned and they must leave any accommodation/transport when told to do so and We shall have no responsibility for them including return flights. Please note no refunds will be made and We will not be liable for any expenses or costs incurred as a result of the termination. You and Your Party are entirely responsible for any loss or damage caused to any accommodation and/or transport arranged for You and furthermore are fully responsible to make payments for the same to the service providers, at no point shall We be liable for any loss or damaged caused by You.
When You make Your booking with Us You acknowledge there is an element of risk associated with travel generally, particularly pilgrimage in Saudi Arabia during Hajj seasons. These include overcrowding in hotels, on all forms of transport and poor management of public places. These risks can also include the risk of injury or illness in remote places without medical facilities. You must be fit enough to undertake the pilgrimage and You must exercise reasonable care for Your own safety and the safety of other members in Your Group.
We shall not be liable for any personal injury. For those under medication, please note that medicines can be expensive or unavailable in Saudi Arabia. We advise You to take sufficient supplies to last You the full duration of the Hajj journey. We also recommend that You take medication for coughs, colds and painkillers. We are legally obliged to advise You to take out adequate travel/health insurance. Travel/health insurance is not included as part of Your Hajj travel package and it remains Your responsibility to purchase travel/health insurance separately. You must be satisfied that Your insurance fully covers all Your personal requirements including cancellation charges, medical expenses, pre-existing medical conditions and repatriation in the event of accident, illness or death. If You choose to travel without adequate insurance cover, You do so entirely at Your own risk and We will not be liable for any losses what so ever, in respect of which insurance cover would otherwise have been available.
Cancellation Policy:
Please note We will make reasonable endeavours to assist You with any special request (If You or any member of Your Party has any medical problem or disability which may affect Your stay/travel, please provide Us with full details so that We can try to advise You as to the suitability of Your chosen arrangements), but it must be given to Us in writing not later than 60 days prior to You departure date. We make no guarantee that Your special request will be met. We may require You to produce a doctor’s certificate, certifying that You are fit enough to participate in Hajj pilgrimage/travel journey. Acting reasonably, if We feel We are unable to properly accommodate the needs of the person(s) concerned, We will not confirm Your booking.
If You have confirmed Your booking/signed the Agreement without informing Us of and such individuals with special medical requirements, if and when We become aware of these details, We reserve the right to cancel Your Agreement with Us and at which point no refund of any sort will be given.
We will not be liable or responsible for any failure to perform, or delay in performing any of Your Hajj obligations caused by events outside of Our reasonable control.
A Force Majeure event includes any act, event, non-occurrence, omission or accident beyond Our reasonable control and includes, in particular (without limitation), the following:
1. Strikes, lock-outs or other industrial action.
2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
5. Impossibility of the use of public or private telecommunications networks.
Our obligations under these Terms and Conditions are suspended for the period that the Force Majeure event may continues. We will endeavour to take reasonable steps to bring the Force Majeure event to a close or to find a solution by which Our obligations under these Terms and Conditions can be performed despite the Force Majeure event.
For any reason should You be dissatisfied with the services that You have received from Us whilst away You should notify Us immediately and We will endeavour to assist where possible. However, If You do not give Us the opportunity to resolve any problems at the time, then We may not be able to deal positively with any complain on Your return. On Your return, You must send Us a formal written notice of Your complaint within 14 days of Your return, giving Us Your booking reference number and all other relevant information. Failure to follow these procedures may affect Our efforts to resolve Your issues and will affect Your rights at a later stage.
To assist with any dispute, telephone conversation from booking to completion of Your travels and any general discussions of Your travel are recorded for training and security purposes and the same may be used as evidence in court should the need arise.
Any and all claims made against us will be limited to 5% of the package price even if proven in court. We shall not be liable for any sum of money exceeding that of the stated percentage. You expressly agree to this uponing into Our Agreement.
Anything that is not listed in the Agreement or is down as complimentary does not fall in anyway shape or form under the terms of Your Agreement with Us. We are not liable or responsible to provide any services outside of Our obligatory right stated in Our Agreement with You. All complimentary and promotional services/products provided by Us will be carried out with Our best endeavours. We cannot be held liable or responsible for any shortfall in providing complimentary service.
Any samples, drawings or advertising We issue, and any descriptions or illustrations contained in Our website, catalogues, brochures or any other literature, are issued or published solely to provide You with an approximate idea of the services they describe. They do not form part of the contract/Agreement between You and Us.
Whilst reasonable care is taken to ensure that the information given to You is accurate, We cannot guarantee its true accuracy as the information may come from a Third Party/Booking Agent and We reserve the right to change the information including these Terms and Conditions at any time without notice.
You must these Terms and Conditions for changes and consult Us. We have taken all reasonable steps to ensure that all representatives, agents, tour operator used are reputable, however We do not have direct control over such organisations where applicable and shall not be responsible for any services, acts or omissions by them or their employees.
All personal baggage, including personal articles, medicines, mobiles phones and any other items You have with You are at all times and under all circumstances at “owners risk”.
No responsibility is accepted by The Company for Your failure to carry passports, visas or other documents required for the purpose of the journey.
As is the nature of Hajj with the vast number of pilgrims, there is a higher probability of viruses and airborne diseases, it is therefore Your own personal responsibility for Your Well-being at all times, The Company cannot be held responsible for any personal accidents, illness and death during Your travel. We strongly advise You have suitable travel/health insurance cover for Your journey and stay.
The provision of the service offered by The Company is in good faith and best endeavours to meet Your standard however, We, Our agents or their sub agents cannot be held responsible for any shortfalls outside The Company’s control against Your expectations of the pilgrimage. We make no representations or warranties of any kind with respect to flights for Hajj travel packages including no responsibility to provide time/accommodation to perform 40 Salaah in Madinah. All hotel star ratings are provided as guidance and may not be accurate to the international star rating system. We cannot be held liable for any shortfalls or poor services caused by the hotel and/or the buildings used. Hotels, Flights & haj program are Provisional & subjected to mimins any time without prior notice.
In the KSA, the MoHU and Naqqabah (Ministry of Transport) are solely responsible for the movement of Hajj pilgrims between Jeddah, Makkah, Arafah, Muzdalifah,Mina, Aziziya, and Madinah or any other point of pilgrimage in the KSA. We have no control what so ever over the transportation, this includes and not limited to, timing, quality of the transport, duration of the journey and facilities on the transport. We will assist where possible, but this element of the pilgrimage is outside of Our control and We cannot be held responsible in any shape or Form. Please review & Adapt these Terms & Conditions to match the specific policies and services offered by Bushra Haj Service.
During Hajj in the KSA the MoHU has sole responsibility for the allocation of Tents in Mina & Arafat, local agent (Saudi Mutawwif Service) will assist where possible. We cannot be held responsible for the quality or services at these points in the pilgrimage. All food/drink that is provided by Us and or Our representatives to You is with Our best endeavours. Although reasonable care is taken to provide food/drink from a reputable Third-Party food standards/taste may not be to that of Your expectations. Any food/drink provided by Us that is consumed by You is at all times at Your own risk. We will not accept any liability or responsibility for any illness or sickness that may be caused by such food consumption.
It is hereby agreed that You consent to photography, audio recording, interviews, video recording and the release of the same by any means of publication including social media for advertising, or for any other purpose which We, Our vendors, Our partners, Our affiliates and/or Our representatives deem fit. You release Us from any liability connected with the same. You waive all rights You may have to any claims for royalties in connection with any exhibition, streaming, web-casting, televising, or other publication of these materials, You have been fully informed of Your consent, waiver of liability, and release before joining Our group.
These terms and conditions are subjected to the rules and regulations of both the Indian and Saudi Government
1. All bookings are tentative, ensuring flexibility and subject to the allocation of the Hajj Quota. Final confirmations will follow the allocation from the Government of India.
2. Prices are once fixed and non-negotiable. All prices quoted are per person based on 1 SAR equivalent to Rs.22.25 or lower and economy ticket average price at Rs.85,000; any fluctuation will be paid by the pilgrim. The SAR and INR component in the package shall be advised at the time of booking.
3. Anticipate an increment of 7 to 15% in the package price.
4. Stay informed about applicable GST @5% & TCS @20%, levied separately above the package cost.
5. Stated dates and itineraries are provisional and may vary slightly due to the Hijri calendar, flight allotment, etc.
6. In the event of changes, rest assured - accommodation will be provided at any
available hotel, maintaining the quality promised.
7. Services in Mina and Arafat are governed by the Saudi Government, subject to change without prior notice.
8. Be prepared for the unexpected; services like tent locations, A/C availability, and amenities may be adjusted even on the day of your stay in Mina by the Saudi
government.
9. Mina tent categories may change subject to availability without prior notice. Any difference in choosing C/D category tent will be refunded. A and B category tents are not guaranteed.
10. Room Check-In is 17:00 hrs and Check-Out is 11:00 hrs.
11. Rooms in Makkah & Madinah hotels are double beds only, with additional beds or cots adjusted in the same room to make triple and quad rooms.
12. Room sharing in Aziziya/shifting is 4-6 sharing only. No double or triple sharing will be provided in Aziziya.
13. Ladies and gents will have separate rooms in Aziziya.
14. Room allotment is managed by hotels. No choice of room will be entertained.
15. All packages are based on city/courtyard view room in Makkah & Madinah.
Haram/Kabbah View rooms will be charged additionally and are subject hotel's
availability.
16. All services are from Madinah/Jeddah to Jeddah/Madinah airport.
17. Reporting time for Haj flights, Indian airport is 5 hours before the flight departure and for Saudi airport is 10 hours before flight departure.
18. Indulge in Full board Indian/Continental/International buffets at Swissotel &
Dallah Taibah, and relish Indian Catering/International/ Continental Buffets in
Aziziya.
19. Your understanding of potential delays at Saudi airports is appreciated. Please note that immigration, baggage, customs, and bus timing delays are influenced by Saudi government factors. Carry food/snacks is advisable for the comfort. While transportation to the hotel is managed by Saudi authorities, delays may occur beyond our control. Your preparedness and patience contribute to a smoother travel experience.
20. Bus services in Mina, Arafat, Muzdalifa are provided by Saudi government,
though we are arranging special bus for the pilgrims, but it is subject to Saudi government approval.
21. Transport between Makkah, Madinah and Airports will be in a group bus provided by Saudi Government authorities.
22. Complimentary Zam Zam, will be given if accepted by the airlines at the Saudi
airport.
23. Book the appointment well in advance for your visit to Riyalul Jannah before your trip to Madina.
24. All other complimentary services are not guaranteed.
25. Any person using foul language or obstructing the tour may lead to legal
consequences as per Saudi law.
26. Submit your original passport within 3 working days by the given deadline dates. If the Saudi embassy calls for the original passport for the physical verification during the Hajj Visa process should be provided
27. Once the tour dates are fixed, the tour program is sent to the Ministry of Haj, and extensions or changes are not feasible.
28. Mode of payment is cheque or bank transfer, favouring Bushra Haj Service.
29. Subject to BTQ passengers only.
30. Subject to Chennai Jurisdiction only.