We accept payment for Bookings by Online Payment, Cheque, RTGS and debit card payments only. Card transactions are debited at the point of purchase. We do not accept Credit Card & Cash payments anymore. All bookings for Hajj travel packages require a minimum deposit of 50% of the total package price (Any variation on stipulated payment terms shall be entirely at Our discretion and will be expressly agreed between You and Us and the same will be documented on Your Booking Form as and when necessary. 60 days Prior Deposits are fully refundable if cancelled before of Departure, however if airline tickets, transport, accommodation or visa have been booked and/or issued within those 60 days then the relevant cancellation charges will apply. GST 5% & TCS 20% are applicable .
The full payment for the booking must be made to us 60 days prior to departure. If the balance is not settled 60 days prior to the departure then, We reserve the right to treat Your booking as cancelled by You in which case the cancellation charges set out below will become payable. Please note when booking airline tickets only payment must be made in full prior to booking confirmation. If Your bookings are confirmed (airline transport, accommodation or visa) and You wish to change or amend Your booking in any way, We will do Our upmost to make these changes, but this may not always be possible and may incur additional charges or the loss of all monies paid for the booking. Any additional charges or the losses will be at Your expense.
If We cancel or make changes to the booking, then We shall advise You accordingly. We hope that We will not have to make any changes to the services but, because some services are reliant on the MoHU and Saudi Arabia authorities, among other variables, We sometimes do need to make changes. We reserve the right to do this at any time. We also reserve the right in any circumstances to cancel the services, however We will not cancel Your travel arrangements less than 60 days before Your departure date, except for reasons of Force Majeure or failure by You to pay the final balance. We will make every effort to complete the services on time but there may be delays due to circumstances beyond Our control. In this case We will complete the services as soon as reasonably possible.
We may have to suspend the services if We have to deal with technical problems, or to make improvements to the service. We will let You know in advance where this occurs, unless the problem is urgent or an emergency. If We have to make a major change or cancel Your booking, We will tell You as soon as possible and You will have the option of one of the below choices.
Alternative travel arrangements of comparable standard, if available (We will refund any price difference if the alternative is of a lower value). The above sets out the maximum extent of Your liability to Us for changes and cancellations.
Please note: where accommodation with a higher price than the original accommodation that is offered by Us and accepted by You, the difference in price will be payable by You. In no case will We pay compensation if accommodation is offered by Us and accepted by You with a higher price than that originally booked where no additional payment is made by You. Very rarely, We may be forced by “Force Majeure” to change or terminate Your arrangements before and or after Your departure.If this situation does occur, We will be unable to make any refunds.